Terms of Use

By accessing or using HealthFirst AI, you agree to these Terms. If you are using HealthFirst AI on behalf of a clinic, hospital, business, or other organization, you confirm that you have authority to accept these Terms for that organization.

If you do not agree with these Terms, please do not use the service.

HealthFirst AI provides tools for doctor discovery, doctor and hospital profile pages, QR-based review collection, feedback management, platform review links, AI-assisted writing, subscriptions, billing, and related account features.

Some features may change, be added, paused, restricted, or removed over time as the product evolves. We may also impose usage limits, eligibility requirements, verification steps, or safeguards where needed for security, reliability, compliance, or product integrity.

HealthFirst AI is not a hospital, clinic, emergency service, ambulance service, medical device, diagnostic tool, healthcare provider, or provider of medical advice. Symptom search, doctor matching, specialty suggestions, explanations, and AI outputs are for informational and discovery purposes only.

HealthFirst AI does not create a doctor-patient relationship, does not diagnose any condition, does not prescribe treatment, does not verify the clinical suitability of any provider for a specific patient, and does not guarantee medical outcomes.

You should consult a qualified healthcare professional for diagnosis, treatment, prescriptions, tests, follow-up care, or medical decisions. For emergencies, severe symptoms, worsening symptoms, chest pain, breathing difficulty, stroke-like symptoms, serious injury, suicidal thoughts, or urgent health concerns, contact local emergency services or seek immediate medical care.

Content on HealthFirst AI may touch healthcare, business, reviews, payments, technology, or operations, but it is not legal, financial, medical, compliance, tax, or professional advice.

You are responsible for obtaining advice from qualified professionals before making decisions that require professional judgement.

You are responsible for the accuracy of information you submit, including profile details, listing URLs, contact information, doctor details, hospital details, business information, and customer-facing content.

You must keep account access secure, promptly update inaccurate information, and ensure you have rights and permissions for the content, links, images, names, credentials, and claims you provide.

You must not impersonate another person or organization, upload misleading information, interfere with the service, scrape or overload the service, attempt unauthorized access, bypass limits, reverse engineer restricted parts of the service, or use HealthFirst AI for unlawful, harmful, abusive, fraudulent, infringing, spammy, or deceptive activity.

You retain responsibility for reviews, feedback, profile content, links, images, claims, credentials, and other content you provide through HealthFirst AI. You should only submit content that you have the right to submit and that is truthful, lawful, and not misleading.

By submitting content, you give HealthFirst AI a worldwide, non-exclusive, royalty-free license to host, store, reproduce, display, transmit, modify for formatting, analyze, and otherwise use that content as needed to operate, secure, improve, and provide the service.

We may remove, hide, restrict, or refuse content that appears unlawful, abusive, fraudulent, infringing, unsafe, defamatory, privacy-invasive, spammy, medically risky, or inconsistent with these Terms. We do not guarantee that any review will be accepted, displayed, ranked, or preserved by any third-party platform.

HealthFirst AI may link to third-party platforms such as Google, Practo, Justdial, Zomato, TripAdvisor, Facebook, Instagram, and payment providers such as Razorpay. These third-party services are governed by their own terms, privacy policies, review policies, ranking systems, moderation rules, and payment rules.

We are not responsible for third-party platform availability, review moderation, ranking decisions, account restrictions, payment processor actions, or changes to external services.

You are responsible for complying with all third-party platform rules, including rules about reviews, solicitation, incentives, healthcare listings, professional profiles, and prohibited content.

Paid features may be billed through third-party payment processors. Prices, limits, billing periods, and feature availability may be shown in the product at the time of purchase.

Unless required by law or stated otherwise in writing, fees already paid are non-refundable. You are responsible for maintaining accurate billing information, paying applicable taxes, and cancelling subscriptions you no longer want.

We may suspend, downgrade, or restrict paid features if payment fails, a subscription is cancelled, a chargeback occurs, abuse is detected, or continued access would create legal, security, or operational risk.

AI-assisted features may help interpret symptom descriptions, suggest doctor matches, improve wording, or generate review drafts from user-provided answers. AI output can be incomplete, inaccurate, or unsuitable for a particular use.

AI output may reflect limitations in available data, provider information, user wording, model behavior, or third-party systems. HealthFirst AI does not guarantee that AI output is correct, complete, current, unbiased, safe, or appropriate for your circumstances.

You are responsible for reviewing AI-generated content before relying on it, publishing it, sending it, or using it in a business, healthcare, legal, or public context.

Doctor, hospital, clinic, and business information may be submitted by users, imported from available sources, generated from user input, or updated over time. We do not guarantee that every profile, credential, specialty, location, fee, availability, booking link, or contact detail is accurate or current.

Providers and businesses are responsible for maintaining their own published information and complying with applicable laws, professional rules, advertising standards, healthcare regulations, and platform policies.

HealthFirst AI, including its software, design, workflows, branding, content, and underlying technology, is owned by us or our licensors and is protected by applicable intellectual property laws.

You may not copy, resell, sublicense, misuse, or create competing services from HealthFirst AI except as expressly permitted in writing.

We may suspend, restrict, or terminate access to HealthFirst AI if we believe you have violated these Terms, created risk for users or the service, infringed rights, submitted misleading content, failed to pay, or used the service in a way that may be unlawful or harmful.

You may stop using the service at any time. Certain obligations, including payment obligations, disclaimers, limitation of liability, indemnity, and content-related permissions, may survive termination.

To the maximum extent permitted by law, you agree to defend, indemnify, and hold harmless HealthFirst AI and its operators, team members, service providers, and affiliates from claims, losses, liabilities, damages, costs, and expenses arising from your use of the service, your content, your violation of these Terms, your violation of law, or your violation of third-party rights or platform rules.

To the maximum extent permitted by law, HealthFirst AI is provided on an as-is and as-available basis. We do not guarantee uninterrupted availability, error-free operation, specific business results, medical outcomes, provider quality, rankings, reviews, platform performance, payment outcomes, data recovery, or continued availability of any feature.

To the maximum extent permitted by law, HealthFirst AI and its operators will not be liable for indirect, incidental, special, consequential, exemplary, punitive, lost-profit, lost-revenue, lost-data, reputational, medical, business interruption, or third-party platform damages arising from your use of, or inability to use, the service.

Where liability cannot be excluded, our total liability will be limited to the amount you paid to HealthFirst AI for the service giving rise to the claim during the three months before the event giving rise to liability, or the minimum amount permitted by applicable law.

These Terms are intended to be governed by the laws of India, unless applicable consumer or data protection law requires otherwise. Courts or authorities with proper jurisdiction may handle disputes that cannot be resolved informally.

Before starting a formal dispute, you agree to first contact us through the support or account channels available in the product so we can try to resolve the concern in good faith.

We may update these Terms from time to time. When we make material changes, we will update the date on this page or provide notice through the product where appropriate.

Your continued use of HealthFirst AI after changes become effective means you accept the updated Terms.

For questions about these Terms, contact the HealthFirst AI team at hello@healthfirstai.com or through the support or account channels available in the product.